The support that you can receive from your cloud website hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have some technical problem with a current account. Prompt and accurate info about a question or a problem can save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine hosting provider and not from a reseller. When you buy a hosting account through a company that does not own its servers and it can't access them immediately, it's almost certain that you'll wait for a day or two so as to have a response to any query, thus your web sites may stay offline for quite a while. In contrast, a supplier that offers various options for communication and has a tech support staff available at any time can assist you right away and help you limit or completely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Website Hosting
We provide you with 24/7 billing, customer and technical support for all our cloud website hosting. Even if you are not our client yet and you have some questions, we can assist you in a timely manner and supply you with the needed information, so as to give you a choice to make an informed decision when you purchase your new website hosting account. We are available at any moment, including holidays and weekends, and we provide several ways of communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we have several phone numbers worldwide, thus you can call the one that is closer to you. The max response time for the email messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for several days to get support for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply come with 24/7 customer and technical support, so whatever the problem you experience, you can contact us and we'll assist you at once. Our guaranteed response time for every email message or support ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the reply time rarely exceeds twenty minutes. In addition, we provide telephone support with multiple local numbers around the world plus a live chat, which means that you can get in touch with us and receive additional details about our solutions even if you don't have an account yet. We can assist you with any question or a problem you have - payment methods, package specs, email setup, web hosting account settings, and so on. If you employ our services, you won't ever encounter a scenario where you need to wait for a day or two to get a problem resolved like you may need to do with numerous other companies.
24/7 Customer Support in VPS Servers
When using our VPS servers, you won't ever need to wait for more than one hour in order to get help for any type of situation that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets which you open via your billing Control Panel or emails that you send to our tech support team. Furthermore, we have local telephone numbers in several countries around the globe plus a live chat service where we'll assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 using the different ways of communication, so no matter what your question or issue is, there'll always be someone to assist you without delay. When you need assistance with third-party software, that you cannot deploy or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will enjoy timely support when you purchase a dedicated server from our company. Our customer and tech support crews are online 24/7/365, as a result when you open a support ticket from your billing account or you send an e-mail message regarding any problem with the server or the pre-installed software on it at any time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the issue in question requires longer time to be resolved or if it should be forwarded to our admins, because it is much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.