Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Online Control Panel you will find an in–depth Help section featuring a myriad of help articles and commonly asked questions. They are answered by our support team of experienced technicians. Just fill in your question and our smart software will give you the most appropriate answer.

  • Top quality support service

  • Instructional Video Clips

  • For users who would rather discover how to solve a commonly experienced issue by watching a how–to video, we have added a compilation of video tutorials to our Online Control Panel. All the tutorial videos are short and easy to follow. They offer step–by–step demonstrations of different site management procedures.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 client care service and come with a 60–minute support ticket response guarantee. Our trained technical support engineers will be online for you 24–7–365 and will rectify any issue that you might face within less than one hour after the trouble ticket submission. In most instances, an answer will be given to you in less than 20 minutes.