Tech Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be dealt with in no more than one hour after the trouble ticket or e–mail was received. If your issue calls for additional assistance from an admin, we will forward the trouble ticket or the e–mail to the person on duty, in a timely manner then leave a note to notify you that more time will be required for discovering a solution. Furthermore if you order our Managed Services package, all of the server management tasks included there will be executed whenever you prefer.
An Exceptional Customer Service
If you need any help while using our Online Control Panel or with any of the applications that we have installed on the server on your behalf, do not hesitate to contact our customer support team at any time via the ticketing system. Also, in case you need help managing your dedicated web hosting server, you can make use of the Managed Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, data backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Area
Our Online Control Panel is pre–installed for every dedicated server. Among its functions is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the how–to articles in addition video versions that show all the operations that you can perform in a very illustrative manner. You will find the help articles and the video tutorials in the top right corner of each Online Control Panel section.