Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving top notch support in time is our main priority, so we back up each cloud website hosting plan with a 1–hour ticket reply guarantee. When you fill in a ticket or send us an email, our user help and support staff will try all they could do to provide the most acceptable remedy for your situation and to offer information in due time.

  • Top quality support service

  • A Top–quality Support Service

  • You can contact us 24x7x365 with any query you have got related to Bcn Cluster’s solutions. We have technicians present constantly to offer guidance any time necessary. You’re able to use the ticketing system or post an email whenever you want, alternatively you can pick–up the telephone or use the live chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you require support while performing tasks within the Control Panel, you can always simply click the Help key and find your problem in the group of posts that will come up. We have as well turned the majority of the posts into videos. The collection of videos will load if you pick the Videos press button present in the top right angle.