There are a handful of ways to contact the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. It’s the easiest channel of communication for a number of reasons. If no client service team member is free at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably hit home. In addition, you can copy & paste extensive pieces of information without worrying about printing mistakes, and in case a given problem needs more time to be resolved or a number of responses need to be exchanged, all the information will be in one and the same place, so each party can always see the comments added by the other one. The negative aspect of using tickets to contact your web hosting company is that they’re often separate from the hosting platform, which suggests that if you have to provide info or to follow instructions, you’ll need to use at least two different interfaces and this number might grow in case you want to manage a number of domains. Besides, lots of web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.
Integrated Ticketing System in Cloud Website Hosting
In contrast with what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our cloud website hosting is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to remember several user names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in a single location. So, in case you have a query or chance upon a challenge, you can touch base with our technical support staff straight away. Our ticketing system offers an intelligent search functionality. This suggests that even if you have posted an abundance of tickets through the years, you will be able to track down the one that you want without any hassle. On top of that, you can read knowledge base tips for dealing with commonly encountered difficulties.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything in one single location, so we have integrated a support ticket system into the in-house developed Hepsia Control Panel, which comes with each semi-dedicated server account. This will permit you to manage the communication with our customer care team along with your semi-dedicated server account, which goes to say that you won’t need to memorize one more logon name for another admin dashboard. You’ll be able to open a new ticket or to check the status of an old one with less than several clicks of the mouse while you’re browsing the content within your account. In addition, you can search through older tickets using a clever search filter or read applicable FAQ articles, which provide solutions to commonly encountered problems. The inbuilt trouble ticket system is strictly monitored 24/7/365 with the maximum response time being only sixty minutes, so there will always be somebody to assist you.