Many individuals who begin using their very first hosting account, or switch companies, usually have queries with regards to how certain procedures are accomplished or come across predicaments when setting up various things like e-mails, website settings, and so on. For this reason, some companies have prepared documentation with standard questions and problems in order to help their clients get information quickly and easily. As a result, the customer support team representatives can focus on real issues that certain customers may be encountering, since the solution for the smaller things will be available on the web and customers can fix them without having to get in touch with the customer care staff. Having thorough documentation is essential, particularly for new customers with zero prior experience, as the web hosting service entails a myriad of features and lots of individuals can become confused about what to do. A good knowledge base can both help you complete the operations that you wish and acquaint yourself with how the hosting service works as a whole.
Extensive Online Documentation in Cloud Website Hosting
All cloud website hosting that we’re offering feature a detailed knowledge base where you can find everything you should know in regards to your hosting account. Irrespective of whether you desire to set up a new MySQL database, to redirect a domain by means of an .htaccess config file or to create an email account on your PC or mobile device, you can simply check our help articles and all the info that you require will be there. When you go to a particular section of the Hepsia Control Panel, you’ll see articles that are associated with the features that can be accessed through it. In case you prefer to see the entire archive of articles and get acquainted with all the functions that Hepsia offers, or simply to read general information about the web hosting service, you can browse through the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve done our utmost best to encompass any predicament that you may come across, but in case you don’t find what you want, you can always get in touch with us, as our support staff representatives are available to you 24 hours a day.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared an extensive knowledge base for all our present and prospective clients, so if you order a semi-dedicated server package through us, you’ll be able to find any info that you are searching for at any time. We’ve got a multitude of educative articles, which will help you understand better what is happening in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are only 2 instances. Our exhaustive tutorials will help you accomplish anything you need – extract an archive file, import a database, redirect a domain, and so on. Moreover, we’ve also got troubleshooting instructions, which will allow you to find out what induces a specific problem and the potential solutions for it. If you can’t send e-mail messages or your domain opens a 500 Internal Server Error message, for instance, you can consult our knowledge base and rectify the problem very quickly. You can access the articles through each Control Panel section, as well as through the dedicated Help section.